Privacy policy

PRIVACY POLICY

Homezem operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Homezem is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details (name, address, billing/shipping address, phone number, email)

  • Financial information (payment details, transaction confirmation)

  • Account information (username, password, preferences)

  • Transaction information (items viewed, purchased, returned, etc.)

  • Communications with us

  • Device information (IP address, browser, identifiers)

  • Usage information (interaction with Services)

Personal Information Sources

We may collect personal information:

  • Directly from you

  • Automatically through the Services (cookies, device data)

  • From service providers

  • From partners or third parties

How We Use Your Personal Information

We may use your personal information to:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, arrange shipping, enable reviews, and personalize your experience.

Marketing and Advertising

To send promotional emails, SMS, ads, and show personalized advertisements.

Security and Fraud Prevention

To authenticate accounts, detect fraud, secure payments, and protect our Services.

Communicating with You

To provide customer support and respond to inquiries.

Legal Reasons

To comply with applicable laws and enforce our policies.

How We Disclose Personal Information

We may disclose your information:

  • With Shopify and service providers (payments, IT, analytics, shipping)

  • With marketing partners for advertising

  • When you request or consent to disclosure

  • Within our corporate group

  • During business transfers (merger, acquisition)

  • To comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve Services. Information may be transferred to Shopify and third parties in other countries.

Shopify may process personal information related to enhanced features and advertising. Shopify is responsible for processing personal information in those cases. You can review Shopify’s Privacy Policy at: https://privacy.shopify.com/en

Third Party Websites and Links

We are not responsible for privacy practices of third-party websites linked through the Services.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority.

Security and Retention

We use reasonable security measures but cannot guarantee absolute security.

We retain personal information as long as necessary for account management, legal compliance, and operational purposes.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to Access

  • Right to Delete

  • Right to Correct

  • Right to Portability

  • Right to Opt-Out of Targeted Advertising

  • Right to Manage Communication Preferences

You can exercise your rights by contacting us.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your data, contact us using the details below.

International Transfers

We may transfer data outside your country. Where required, we use recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: support@homezem.com
Address: 402, Olive Arcade, Navrangpura, Ahmedabad, GJ, 380009, IN